Software for IT Service Providers – Support Tickets, SLA Tracking & Recurring Invoices
ManageSphere supports IT service providers, system integrators and MSPs with support, projects and customer management – including maintenance contracts and SLA monitoring.
Typical Challenges for IT Service Providers
Unclear Support Processes
Tickets via email, phone, chat – no central system, no SLA monitoring, missed deadlines.
Complex Billing Models
Maintenance contracts, hour packages, managed services – different terms, manual invoicing.
Missing Customer Overview
Which customer has which contract? When does the quota expire? What hardware/software?
How ManageSphere Helps IT Service Providers
Top Features for IT Service Providers
Ticket System
Capture requests, track, monitor SLA.
Recurring Invoices
Bill contracts automatically.
CRM & Contracts
Customers, contacts, maintenance.
Time & Quotas
Track hours, manage packages.
Self-Service Portal
Customers create & track tickets.
AI Support
Ticket categorization, response suggestions.
Integrations
RMM tools (webhook), monitoring, DATEV.
Compliance
GDPR, DPA, German servers.
The Support Workflow with ManageSphere
Customer reports issue via portal, email or phone – automatically captured as ticket.
AI categorizes, ticket goes to responsible technician, SLA timer starts.
Technician documents, customer sees status in portal, comments synchronized.
Problem solved, ticket closed, customer automatically notified.
Effort automatically deducted from quota or marked as billable.
Maintenance contracts auto-invoiced, individual services as summary invoice.
FAQ
Does ManageSphere have a ticket system?
Yes. ManageSphere offers an integrated ticket system with category tagging, priorities, SLA timer and escalations. Customers can create tickets via portal and track status.
Can I bill maintenance contracts automatically?
Yes. Create recurring invoices for maintenance contracts with flexible intervals. ManageSphere generates and sends invoices automatically.
Is there SLA tracking?
Yes. Define SLAs per customer or contract. The SLA timer runs automatically, and escalations are triggered on breach risk.
Can I manage hour packages/quotas?
Yes. Define support quotas per customer, track consumption, get warnings before quota exhaustion.
Does ManageSphere integrate with RMM/PSA tools?
ManageSphere offers webhook integrations and works with Zapier, Make and n8n. Direct RMM integrations are on the roadmap.
Is the system GDPR compliant?
Yes. Hosting exclusively in ISO 27001 certified data centers in Germany. DPA available.
Ready for your IT service?
Try ManageSphere free for 14 days. No credit card required.