Software for IT Service Providers: Projects, Maintenance Contracts and Recurring Invoices
ManageSphere supports IT service providers, system integrators and MSPs with projects, time tracking and customer management, including maintenance contracts and a client portal.
Typical Challenges for IT Service Providers
Unclear Support Processes
Tickets via email, phone and chat. No central system, no SLA monitoring, missed deadlines.
Complex Billing Models
Maintenance contracts, hour packages, managed services: different terms, manual invoicing.
Missing Customer Overview
Which customer has which contract? When does the quota expire? What hardware/software?
How ManageSphere Helps IT Service Providers
Top Features for IT Service Providers
Tasks on the project
Assign, prioritize and schedule requests.
Recurring Invoices
Bill contracts automatically.
Customers & Contracts
Customers, contacts, contract documents.
Time tracking
Capture hours, mark them billable.
Client portal
Projects, invoices, approvals, uploads.
AI co-pilot Manny
Project risks, status reports, prioritization.
Integrations
Webhooks, Zapier, Make, n8n, DATEV.
Compliance
GDPR, DPA, German servers.
The Support Workflow with ManageSphere
The customer gets in touch via portal, email or phone. You create a task on the project.
The task goes to the responsible technician, with a priority and a due date.
The technician documents on the task, the customer sees project progress in the portal.
Task done, the customer sees it in the portal and can give approvals.
Effort captured on the task and marked billable or internal.
Maintenance contracts auto-invoiced, individual services as summary invoice.
Worked example: a maintenance contract with 20 hours a month
Allowance, usage and carry-over live in one place. The invoice comes out of that, not alongside it.
- Allowance
- 20 hours a month, €1,700 flat
- Used in March
- 16.5 hours
- Carried into April
- 3.5 hours
- Available in April
- 23.5 hours
- Used in April
- 23.5 hours
- Billed on top
- 0 hours
The carry-over neither expires quietly nor shows up twice. Go past 23.5 hours in April and the overage appears straight away as a billable line, not at month-end close.
FAQ
Does ManageSphere have a ticket system?
No, not a dedicated ticket system with SLA timers and escalations. Support requests are handled as tasks on the project: assign, prioritize, set a due date, track time. The customer sees project progress in the portal and can approve and upload there.
Can I bill maintenance contracts automatically?
Yes, from the Professional plan. Recurring invoices with flexible intervals (monthly, quarterly, yearly) are generated and sent automatically, as are batch invoices.
Is there SLA tracking?
No. SLAs per customer or contract with a timer and escalation do not exist. What does exist: due dates on tasks, priorities, and project health in the AI co-pilot Manny.
Can I manage hour packages?
Partly. Service bundles can be defined in the product catalogue and booked per customer, and time is captured on the task. An automatic quota deduction with a warning threshold is not built in.
Does ManageSphere integrate with RMM/PSA tools?
ManageSphere offers webhook integrations and works with Zapier, Make and n8n. Direct RMM integrations are on the roadmap.
Is the system GDPR compliant?
Yes. Hosted in ISO 27001 certified data centers (Hetzner, Germany). DPA available.
Ready for your IT service?
Test all Professional features free for 30 days. No credit card required.